The latest pain. Debug malware error 895-system32exe.failure. There is a net framework file missing due to virus. There is a warning not to shut down system or data may be lost-or worse. The given phone number is not to MS. And I cannot get rid of the warning on the screen. Thank you
Hi James, Thank you for posting your query in Microsoft Community. Which security software is installed in the computer? Performance can be caused due to various reasons. First, I would suggest you to check the processes running in the Task manager to check if any particular process is consuming more disk usage and memory. Refer to these steps: a. Press Windows key + X, select Task Manager b. Click on the Processes tab c. Check which process consumes the highest disk usage and the memory consumption Method 1: Disable security software If you couldn't find any particular service consuming high disk usage, I would suggest you to disable the third party security software temporarily and check. Sometimes, security software can interrupt or conflict with other such software and cause issues. So, I would suggest you temporarily disable them and check. Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Method 2: Start the computer in safe mode and check the performance. If the performance is fine in safe mode, place the computer in clean boot state and check. Step 1: Start the computer in Safe mode Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you're using. a. When you hit the power button, hold down the Shift key when clicking the Restart button. b. The next screen will present you with three options. Click Troubleshoot. c. Next, hit Advanced options followed by Windows Startup Settings from the next screen. d. Your PC will now be rebooted to enable the advanced parameters, which include Safe Mode as well. Step 2: Perform Clean boot to avoid any third party software conflict. To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot. How to perform a clean boot in Windows Note : Refer " How to reset the computer to start normally after clean boot troubleshooting " to reset the computer to start as normal after troubleshooting. I would also suggest you to try the steps mentioned in this article and check if there is any improvement in the performance: Improve performance by optimizing your drive Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.