This update has been trying to install every day for months now. All other updates working fine. Can Microsoft please help me in resolving this matter with some support or communications. We all have problems and get things wrong at times, we are human! Likewise if I have done anything adverse to cause the problem, please help me resolve it. I've tried : Security Systems "Fix problems with update" as administrator. No success. Tried everything in this thread http://answers.microsoft.com/en-us/windows/forum/windows_10-update/cumulative-update-for-windows-10-version-1607-for/277bac63-df03-4b52-9ff9-cc1f29cef617 Still no luck.
Please provide more information so that the cause of your problem may be diagnosed. Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted. Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK. Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save. Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language. Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive. To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem. For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
Hi posted in zip file. Hopefully I got it right, is there any personal data in here thats public? Thanks
Please run System File Checker. Select the keyboard shortcut Win+X, and click Command Prompt (Admin) on the drop down menu. Type cd\ and press the ENTER key. Type sfc /scannow and press the ENTER key. Please say what is reported when the check completes. After the process has finished, you may receive one of the following messages •Windows Resource Protection did not find any integrity violations. •Windows Resource Protection could not perform the requested operation. •Windows Resource Protection found corrupt files and successfully repaired them. •Windows Resource Protection found corrupt files but was unable to fix some of them. Which message was received? Please run the DISM tool. Select the keyboard shortcut Win+X, and click Command Prompt (Admin) on the drop down menu. Type cd\ and press ENTER. Type or copy and paste the command " DISM.exe /Online /Cleanup-image /Scanhealth " without the quotes and press the ENTER key. Type or copy and paste the command " DISM.exe /Online /Cleanup-image /Restorehealth " without the quotes and press the ENTER key. Make sure you include the spaces where indicated. These procedures can take a long time to complete so you need to be extremely patient. Type exit when it completes, press the ENTER key and restart the computer. If you get an Error 87 response recheck the command you entered. Please upload a copy of the DISM log file as a shared file to your OneDrive and post a link here. You may need to show hidden files. Use the keyboard shortcut Win+X to access Control Panel, Folder Options and select View, Advanced Settings. Verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Open File Explorer (keyboard shortcut Win+E ) and locate your C partition. Expand C along the file path C>windows>logs>DISM>dism.log. To expand C click the arrowhead to left of C and repeat with windows and sub-folders as necessary. Download and install the Update for Windows 10 Version 1607 for x64-based Systems (KB3199986) http://www.catalog.update.microsoft.com/Search.aspx?q=KB3199986 cCleaner is excellent software but it has decimated the Event Viewer System log and deleted all entries in the Windows Error reporting section in the System Information file. This means that until these logs are rebuilt there are few clues to assist with diagnosing problems on your computer. Open cCleaner, select Options, Settings and uncheck the box before Run CCleaner when the computer starts. Also select Options, Monitoring, and uncheck the box before Enable system monitoring. What is your computer make and model? If not a branded computer what is your motherboard make and model? Running the computer with no pagefile is not recommended. Right click the Start icon, select Control Panel, System, Advanced system settings, Advanced tab, click the Settings button under Performance, click Advanced tab, click the Change button under Virtual memory, place the cursor on your C drive 1 and check the box before Custom size 2. Type 2000 in the box on the line Initial size (MB) 3. Type 2000 in the box on the line Maximum size (MB) 4. Click the Set button 5 and OK and the Apply button on next window. Restart your computer. You could do with increasing the amount of free disk space on your C partition. Move files to other partitions. Do you understand what these files contain? The files requested are technical reports about how your system works and do not relate to personal data, which you naturally wish to protect. They may contain your machine name, your user name, and where software is installed. The files do not contain passwords, bank pin numbers, log-ons and complete product keys. It is for you to determine if that violates your privacy. You only need to leave a file in your OneDrive for the limited time necessary for the other party to retrieve the file. Having requested thousands of reports in these forums over the last 5 years, I can only say that I have never encountered a complaint that an exchange of files has contributed to a breach of the users security and a loss of personal data. I am not an expert in computer security but breaches of security occur when a user allows direct access to their computer. Access can be granted by the user knowingly allowing direct access or access being achieved by deception or trick though a camouflaged link in an incoming email or other communication. If you look at other threads you will find many other users sharing files, notably by those seeking help with diagnosing the causes of blue of death crashes. Exchanging copies of files is an extremely practical way to aid and expedite the finding of a solution to the problem the user has. You no doubt are aware that these are moderated public forums. Abuse of whatever kind in these forums is rigorously dealt with and those seeking to abuse others are excluded from using the forum. However, I have never seen the type of abuse you fear reported.
Hi Gerry I want to thank you for all your help, this issue went exponential. Basically a couple of days ago I could get no internet connection over LAN, but WiFi working fine. Not sure if this is related to this issue or a faulty router. So I tested the Ethernet on the laptop testing all 4 ports and with different cat leads (that were fine pre issue). The ISP are providing a replacement router, however I believe this is something to do with the windows10 update or maybe something more sinister who knows. Both PC and laptop work fine on WiFi, but I do need the PC LAN for connectivity/speed due to location from router. The PC works fine when tethered/WiFi, I have 3 Ethernet ports on the PC and none of them will connect. They simply say "no network cable connected" with the red arrow when attempting to connect. Ran a test on the router (via WiFi on laptop) by logging into admin and the Ethernet reports are reporting 0mbps. Tried switching everything off at mains including router for half an hour, no luck and updating network card driver's no success. Checked bios and all Ethernet ports are on. Tested all on both half and full duplex @100mbps. I know the cables are ok (one of them is absolutely new) so to me this is either a router issue (will find out Tues/Weds) or a windows update issue. If you want me to open a separate ticket I can, however, I want to do it here in case it is related to any window updates as the laptop was fine until the recent windows update. Taken on board comments for the reinstall. Have updated swap file and other recommendations. Reason reduced is I use a lot of pro audio software and apparently increases performance, but not sure. System is home build EVGA X 55 with i7 920 processor. 12gb ram. Will sort out cleaner. Wasn't too sure what info was in the files and if public could see so being cautious rather than questioning integrity. IE any personal data. Ive totally reinstalled and the Ethernet is not working on any of the 3 ports, but is fine on LAN over tethered through my android WiFi connection. Incidentally, all the updates have worked find on the new install from what I can see, too early to comment on any impact with 3rd party software at this time. Thanks and let me know if you want me to open a new ticket for the Ethernet.
Thansk for all your help. Waved the white flag and surrendered to a fresh reinstall. Everything installs and working as it should.
I'm really frustrated that it appears I will have to do all that work as outlined above to correct an MS error/failure! This is a Microsoft error that they should be correcting even if using remote access to my Lenovo laptop.
This update has been trying to install every day for months now. All other updates working fine. Can Microsoft please help me in resolving this matter with some support or communications. We all have problems and get things wrong at times, we are human! Likewise if I have done anything adverse to cause the problem, please help me resolve it. I've tried : Security Systems "Fix problems with update" as administrator. No success. Tried everything in this thread http://answers.microsoft.com/en-us/windows/forum/windows_10-update/cumulative-update-for-windows-10-version-1607-for/277bac63-df03-4b52-9ff9-cc1f29cef617 Still no luck. As an update I threw in the towel. Complete Windows install from fresh. All updates applied without error. Backed up for future coverage, installed all apps and 2nd back up just in case. Could not solve the update without doing this! Thanks MS.
Everyone I know including myself is having this same problem. There is obviously something wrong with the update itself.
Either something wrong with the update or something on our systems blocking it. On a fresh install it worked absolutely fine.